FAQs



=Put your questions here someone will find an answer for you. If you have the question, others probably do also. Let's help each other out.=

1. What is the syntax for the new student password? 2. How do I login to OnCourse? 3. Why am I blocked from You Tube? I thought teachers had You Tube access at DCPS. 4.What is the role of the STC? 5.H ow do I call the DCPS Help Desk or file a DCPS Heat Ticket?

1. What is the syntax for the new student password? First name initial in caps, 2 digit day of birth, last name initial in lower case, last 4 digits of social security number.

2. How do I login to OnCourse? The URL is dcps.oncoursesystems.com Use your dcps network username and password.

3. Why am I blocked from You Tube? I thought teachers had You Tube access at DCPS. You do have You Tube access if you are logged on as a teacher, although sometime it seems no to recognize you as a teacher. If that happens you will need to re-authenticate you connection. To do this choose the first option at the E86 blocking scree and choose the re-authenticate option. Enter your dcps network username and password. You will see a page that shows that the dcps network has authenticated you. You can then go to You Tube.

4. What is the role of the STC? The STC can install software, look at general accessibility issues with your computer, look for first level types of solutions to your computer problems. Often the STC will recommend that you call the help desk or file a heat ticket to have the district level technicians assist you with your computer problem. The STC can also help you identify software for instructional purposes, access instructional programs for student learning such as Compass Odyssey, FCAT Explorer and school process tools such as AIDE data and OnCourse. Further, the STC can assist in setting up training and professional development opportunities for teachers, departments and/or professional learning communities.

5. How do I call the DCPS Help Desk or file a DCPS Heat Ticket? The helpdesk phone number is 348-5200. A heat ticket can be generated by going to the dcps intranet for help; do this by typing "helpdesk" without the quotes in you internet browser's address bar. For either option in generating help from district technicians you will need to know your computer's name and your username. Get the computer's name by right clicking on the "My Computer" icon on your desktop, and choosing the "properties" option. Next, choose the "computer name" tab. You will really just need the numbers listed for the name, not the dcps.duval.us string.